EFFECTS OF INFORMATION TECHNOLOGY USE ON QUALITY OF WORKING LIFE IN HOSPITALITY INDUSTRY: FIVE-STAR HOTEL CASE
کلمات کلیدی:
Quality of working life, hospitality industry, information technology, structural equation modeling.چکیده
In parallel with the globalization and the increasing competition, the importance of information technology in rapidly growing business life has reached a indisputable point. These technical innovations create different perspectives which result in structural changes in businesses. In this context, Quality of Working Life is an issue that allows assessing the effects of information technology usage on business practices comprehensively. Determining the effects of information technology on Quality of Working Life which has dimensions as career, salary, job satisfaction, safe working conditions, work-life balance and education enables to discuss in accordance with multiple findings.
Purpose: In this study, determining the effects of information technology usage on quality of working life is aimed. The growth of businesses and growing amount of work in hospitality industry has required information technology use. In addition, hospitality businesses seek to achieve a high quality of working life for influencing and retaining the qualified employees. The high rate of labor turnover in hospitality industry shows more clearly the importance of this purpose.
Materials/Methods: The survey technique has used within the scope of this study. While the technology scale has been formed by drawing inspiration from different studies (Gürler and Güler, 2011; Lam et al., 2007; Ham et al., 2005); the quality of working life scale has been adopted from Walton’s study (1973). In this context, the data obtained from the employees of a five-star hotel have been analyzed by means of using structural equation modeling.
##submission.downloads##
چاپ شده
ارجاع به مقاله
شماره
نوع مقاله
مجوز
The Author(s) must make formal transfer of copyright for each article prior to publication in the International Journal of Contemporary Economics and Administrative Sciences. Such transfer enables the Journal to defend itself against plagiarism and other forms of copyright infringement. Your cooperation is appreciated. You agree that copyright of your article to be published in the International Journal of Contemporary Economics and Administrative Sciences is hereby transferred, throughout the World and for the full term and all extensions and renewals thereof, to International Journal of Contemporary Economics and Administrative Sciences.
The Author(s) reserve(s): (a) the trademark rights and patent rights, if any, and (b) the right to use all or part of the information contained in this article in future, non-commercial works of the Author's own, or, if the article is a "work-for-hire" and made within the scope of the Author's employment, the employer may use all or part of the information contained in this article for intra-company use, provided the usual acknowledgements are given regarding copyright notice and reference to the original publication.
The Author(s) warrant(s) that the article is Author's original work, and has not been published before. If excerpts from copyrighted works are included, the Author will obtain written permission from the copyright owners and shall credit the sources in the article. The author also warrants that the article contains no libelous or unlawful statements, and does not infringe on the rights of others. If the article was prepared jointly with other Author(s), the Author agrees to inform the co-Author(s) of the terms of the copyright transfer and to sign on their behalf; or in the case of a "work-for-hire" the employer or an authorized representative of the employer.
The journal is registered with the ISSN : 1925-4423.
IJCEAS is licensed under a Creative Commons Attribution 4.0 International License.
This license lets others distribute, remix, tweak, and build upon your work, even commercially, as long as they credit you for the original creation. This is the most accommodating of licenses offered. Recommended for maximum dissemination and use of licensed materials.
