ÖKSÜZ, M. The Effect of Customer Empowering Behaviors on Service Performance in Hospitality Industry. International Journal of Contemporary Economics and Administrative Sciences, [S. l.], v. 11, n. 1, p. 193–215, 2021. DOI: 10.5281/zenodo.5136861. Disponível em: http://ijceas.com/index.php/ijceas/article/view/388. Acesso em: 25 apr. 2024.